Please fix client selection in task Client Time Customisation | Voters

Please fix client selection in task Client Time Customisation

Kate Underhill

When trying to customise time on a task template for an individual client, I cannot select any clients to customise time differently to the default task time.

March 11, 2025

Troy Brown

Hi  Kate Underhill please explain further as we have no reported issue with this feature.
On a template schedule, select the clients you want on the schedule, then click the edit default time button above in the top right. The selected clients appear in the pop up, select the clients you want to change the default time on, edit the time and save. You will see the client time allocation next to the client name. 
If you have further issues please put in a support ticket and the team will assist you.

Kate Underhill

Troy Brown 
Hi Troy,
I have tried this on a few of my template schedules. For this particular example, I'm using my Payroll - Process Payroll Fortnightly - Without Timesheets - [dueday] [Schedule Frequency] template
I have two clients selected in this template schedule - C stathakis Medical Pty Ltd & Sole Developments Pty Ltd
My Edit default button shows no clients to select, even though there are two clients selected. Best I can do is Select All or Deselect All clients. I can't select just one client.
I have the default time for this template set at 15min. Some clients take 15min, some take 45min. I want to be able to select a different time for some clients.